Refund & Cancellation Policy

The Service is sold as pay-as-you-go credits (no subscription, no auto-renewal). You buy a pack of prepaid credits, and API calls draw down that balance at the rates published on our Pricing page. There is no subscription, no recurring charge, and no auto-renewal — you are only ever charged when you choose to buy credits.

Every new account starts with free credits so you can fully test the platform before you ever pay. We encourage you to use them to confirm the Service fits your needs before purchasing.

Because every account receives free credits to evaluate the Service before purchasing, and because cross-border payments involve currency conversion, foreign-exchange spreads, and Merchant-of-Record processing fees that cannot be reversed, we do not offer monetary refunds of any kind. Purchased credits are not refundable back to your card, bank, or original payment method.

The only remedy we provide is a credit adjustment to your wallet, and only in the limited case described in Section 4 (a billing mistake on our side).

Because there is no subscription, there is nothing to cancel on a recurring basis. You can stop using the Service at any time, and you will not be charged again unless you make another credit purchase. You may close your account at any time from the console or by contacting support. Closing your account does not convert your remaining credit balance into a monetary refund.

You are billed per photo processed, not per face. A successful result with zero faces found is still a valid, charged response. If an API call fails before any processing work is performed, the reserved credits for that call are automatically returned to your balance — you are not charged for our errors.

If you believe you were billed incorrectly because of a mistake or incorrect calculation on our side — for example a duplicate charge, an incorrect credit amount debited, or credits taken for a call that genuinely failed on our infrastructure — contact us within 30 days. Where we verify the error, we will correct it by refunding the affected credits to your wallet balance. All corrections are made in credits, never as a payment reversal.

• Any payment or purchase, back to a card, bank, or other payment method — we do not issue monetary refunds;
• Credits already consumed by successful API operations;
• Unused credits on account closure (they are not converted to money);
• Charges for usage that violated our Terms of Service.

Nothing in this policy limits any right you may have that cannot be waived under applicable law.

Email support@sightradar.com from the address on your account, including your account email, the approximate date and amount of the charge, and a description of the suspected error. We aim to acknowledge within 2 business days and to investigate promptly. Verified errors are corrected as a wallet-credit adjustment.

If you have a billing concern, please contact us first — we can almost always resolve issues faster than a chargeback. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.

Questions about billing or credits? Reach us at support@sightradar.com or via our Contact page.